Privacy Policy

This Privacy Policy explains how information about you is collected, used and disclosed by PT's Professional Window Cleaning Services LLC ("PT's Window Cleaning," "we" or "us") when you use our website https://www.ptswindowcleaning.com/ and our services, or when you otherwise interact with us.

Information You Provide To Us

We collect and process information you provide directly to us via the Services. This includes details submitted when you request a quote, book an appointment, submit a contact form, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, and any other information you choose to provide.

Information We Collect Automatically

When you access or use our Services we automatically collect information about you, including:

• Log Files: Browser type, access times, pages viewed, IP address, and the page you visited before navigating to our Website.
• Cookies and Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Please see our Cookie Policy for more information.

Use of Information

We may use information about you to:

• Enable you to book appointments and request services
• Provide, maintain and improve our Services
• Send appointment confirmation and reminder messages
• Send Google review requests after service completion
• Send re-booking promotions and seasonal offers (only if you have opted in via our SMS consent form)
• Respond to your comments, questions and requests, and provide customer support
• Detect, investigate and prevent fraud and other illegal activities

SMS / Text Messaging

By opting in to our SMS program through our consent form, you agree to receive text messages from PT's Professional Window Cleaning Services LLC at the phone number provided.

• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
• To opt out of SMS messages at any time, reply STOP. For help, reply HELP.

Sharing of Information

We may share your personal information only as follows:

• With approved vendors and service providers who carry out work on our behalf, only to the extent necessary
• In response to a request for information if required by applicable law, regulation or legal process
• To protect the rights, property and safety of PT's Window Cleaning or third parties
• With your consent or at your direction

We do not sell, trade, rent or share your personal information with third parties for their own marketing purposes.

Security

We take reasonable steps, including physical, technical and organizational measures, to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. Your personal information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Your Choices

• Opt-Out of SMS: Reply STOP to any message we send you.
• Opt-Out of Emails: Contact us at ptswindowcleaning@gmail.com.
• Access or Delete Your Data: Contact us using the details below.

Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

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